RETURNS AND REFUNDS

Returns and Refunds Policy

At HW Retail, we are committed to ensuring your complete satisfaction with every purchase. We understand that sometimes things don’t go as planned, and we are here to help. Please read our returns and refunds policy carefully to understand your rights and obligations.

30-Day No Quibble Returns

If you are not entirely satisfied with your purchase, you may return the item within 30 days of the delivery date. We offer a no quibble returns policy to make the process as easy as possible.

1. **Return Eligibility**:
– Items must be returned in their original condition, unworn, unwashed, and with all tags attached.
– Items must be returned in their original packaging.

2. **Return Process**:
– Contact our customer service team at cs@hwretail.com or use our contact form to initiate a return.
– Fill out the return form attached to your return acceptance email.
– Securely package the item, including the return form, and send it to the return address provided by our customer service team.

Return Shipping Costs

– **Standard Returns**: For standard returns, the buyer is responsible for the return shipping costs.
– **Damaged or Faulty Items**: If your item arrives damaged or becomes faulty within the 30-day return period, we will provide a free return shipping label. Please contact our customer service team immediately to report the issue and receive instructions on how to proceed.

Refunds

Once we receive and inspect your returned item, we will process your refund within 3 business days of receiving the return. Refunds will be issued to the original payment method used during the purchase. Please note that it may take additional time for your bank or credit card company to process and post the refund.

Replacements for Undelivered Items

If your item is shown not to have been delivered, you have the option to choose a replacement or a full refund. Please contact our customer service team to report the non-delivery, and we will promptly assist you with your preferred solution.

– **Replacement**: We will send a replacement item at no additional cost.
– **Full Refund**: We will issue a full refund to the original payment method used during the purchase.